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We Are Market Basket: The Story of the Unlikely Grassroots Movement That Saved a Beloved Business, by Daniel Korschun, Grant Welker
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What if a company were so treasured and trusted that people literally took to the streets - by the thousands - to save it? That company is Market Basket, a popular New England supermarket chain. After long-time, CEO Arthur T. Demoulas was ousted by his cousin Arthur S. Demoulas, the company's managers and rank-and-file workers struck back.
Risking their own livelihoods to restore the job of their beloved boss they walked out, but they didn't walk far. At huge protest rallies, they were joined by loyal customers - leaving stores empty. Suppliers and vendors stopped deliveries - rendering shelves bare. Politicians were forced to take sides. The national media and experts were stunned by the unprecedented defense of an executive. All openly challenged the Market Basket board of directors to make things right. And, in the end, they prevailed. With its arresting firsthand accounts from the streets and executive suites, We Are Market Basket is as inspiring as it is instructive.
What is it about Market Basket and its leader that provokes such ferocious loyalty? How does a company spread across three states maintain a culture that embraces everyone - from cashier to customer - as family? Can a company really become an industry leader by prioritizing stakeholders over shareholders?
Set against a backdrop of bad blood and corporate greed, We Are Market Basket is, above all, a page-turner that chronicles the epic rise, fall, and redemption of this iconic and uniquely American company.
- Sales Rank: #86384 in Books
- Brand: Amacom
- Published on: 2015-08-12
- Original language: English
- Number of items: 1
- Dimensions: 9.20" h x 1.00" w x 6.20" l, .0 pounds
- Binding: Hardcover
- 256 pages
Review
“Inspiring and drama-filled, this rendition of the Market Basket story will captivate readers and reaffirm the belief that corporate success can be achieved by treating people fairly.” Publishers Weekly
From the Inside Flap
"Few case studies uncover more vivid leadership lessons than Market Basket. I salute the authors for exploring this remarkable story of a family-owned business, the employees who fought for it, and the delicate balance between culture and success."
~Bill McDermott, CEO, SAP, and author of Winners Dream: A Journey from Corner Store to Corner Office
A meaningful workplace can unify and motivate employees; this book shows how powerful that effect can be. Interviews with many of the key players provide a rare window into a fascinating event.
~Adam Grant, Wharton professor and New York Times bestselling author of Give and Take
"...a well-researched, well-analyzed case study of a fascinating company."
~Robert S. Scalea, Former Chairman and CEO, Brand Union/WPP
"...captures the heart and soul of this powerful movement in exquisite detail, and is a case study like no other in authentic leadership and advocacy. ~Christa Carone, Former Chief Communications Officer, Fidelity
"...a bold and inspiring example of the powerful effects of responsible management."
~C.B. Bhattacharya, Professor, European School of Management and Technology
" Read this book and you will understand what good management really is all about!"
~Sandra Waddock, Professor and Carroll School Scholar of Corporate Responsibility
From the Back Cover
Blood makes you related, but loyalty makes you family.
What if a company were so treasured and trusted that people literally took to the streets--by the thousands--to save it? That company is Market Basket, a popular New England supermarket chain.
After long-time CEO Arthur T. Demoulas was ousted by his cousin Arthur S. Demoulas, the company's managers and rank-and-file workers struck back. Risking their own livelihoods to restore the job of their beloved boss, they walked out, but they didn't walk far. At huge protest rallies, they were joined by loyal customers--leaving stores empty. Suppliers and vendors stopped deliveries--rendering shelves bare. Politicians were forced to take sides. The national media and experts were stunned by the unprecedented defense of an executive. All openly challenged the Market Basket board of directors to make things right.
And, in the end, they prevailed.
With its arresting firsthand accounts from the streets and executive suites, We Are Market Basket is as inspiring as it is instructive. What is it about Market Basket and its leader that provokes such ferocious loyalty? How does a company spread across three states maintain a culture that embraces everyone--from cashier to customer--as family? Can a company really become an industry leader by prioritizing stakeholders over shareholders?
Set against a backdrop of bad blood and corporate greed, We Are Market Basket is, above all, a page-turner that chronicles the epic rise, fall, and redemption of this iconic and uniquely American company.
Most helpful customer reviews
18 of 20 people found the following review helpful.
As a b-school grad I liked that it wasn’t too dumbed down
By CWK97
Wow – what a story! This book really captures the drama from the inside out. As a b-school grad I liked that it wasn’t too dumbed down. It actually addresses the bigger picture of how leadership impacts employees and customers, who are at the heart of any business. Overall, it’s a great read for someone interested in business lessons with some juicy details thrown in!
8 of 8 people found the following review helpful.
Pleasing story
By Autamme_dot_com
At first glance, this may be a bit of a parochial book that can be capable of giving interesting insights, as it looks at the remarkable story of how many workers of the Market Basket supermarket chain in New England, USA and members of the public rose up to save the company’s ousted CEO, a man who was well-liked and respected by perhaps a lot more than he realised.
A few senior executives resigned in protest and then something fairly amazing and unique happened: managers and workers walked out to hold a rally (in their own time) and the word spread and even customers joined in. The company bunkered down, suppliers and vendors start to freeze deliveries, politicians got involved and it started to become a national news story and media circus. All over one fairly loved and respected CEO.
It could have been a Hollywood movie – it may even be one day – yet the whole affair ended on a knife-edge with the company being sold to a consortium headed by the ousted executive. Oh, yes, to add more to the drama, it was a family battle too!
A collection of notes and references are to be found at the end of the book yet it would be been desirable to have had in-line references or footnotes: this would not have affected the book’s pace or style and it would have been a little more helpful for those who want to dig deeper into this fascinating story.
So in this small book the reader is treated to a drama, given an essay about human life and provided with a good overview about management dealings and the trials and tribulations of family companies – all wrapped up into an engaging read and something that may be an unexpected find.
13 of 15 people found the following review helpful.
last year and not only is my food shopping soul been saved but a good chunk of change as well
By Al Kame
I live in metro Boston and every Sat. my Basket Buddy and I meet at the Burlington Market Basket to have coffee, chat and then shop. I converted to the Church of Artie T. last year and not only is my food shopping soul been saved but a good chunk of change as well. I watched all of the news casts last year. The book is good and should convert Bostonians and/or make those who live in the normal states of the USA envious. Today I went to the store where the "beautiful people" shop to buy a cup of coffee--that place where they celebrate diversity except if the diversity is not to their liking. This is the store that over charges people as a rule and frequently sells 10 ounces of produce but charges people for 16 ounces (yep, the food is not quite so whole). The guy in front of me spent $68 for one bag of food-- a not so whole bag of food. $68! By the way, the raised donuts at the Basket are the best. I am one American who does not run on Dunkin and prefer a cup of coffee at the Basket with their award winning (or should be) donut.
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