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The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service, by David Freemantle
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With simple, helpful advice on forming strong ties with clients, Buzz is a book for inspiring companies. Author David Freemantle suggests fifty tips and tricks for making clients feel like celebrities and strengthening the bond between company and customer.
- Sales Rank: #3044471 in Books
- Published on: 2004-09-23
- Original language: English
- Number of items: 1
- Dimensions: 8.50" h x .38" w x 5.38" l, .36 pounds
- Binding: Paperback
- 228 pages
Review
Backed by national road show and major trade campaign. About getting people switched on and making it happen for customers. -- Bookseller Magazine, August 13, 2004
About the Author
Dr. David Freemantle wrote his first book, the bestselling Superboss, in 1984 following a successful career on the board of a major airline. He founded his own consulting business, Superboss Ltd, based in the UK, which specializes in people management, motivation, customer service, and business planning. He spends much of his time running seminars around the world, has gained a reputation as a thought-provoking and stimulating speaker on the international lecture circuit, and is also the author of What Customers Like About You and The Biz. Learn more at www.superboss.co.uk.
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