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The Complete ITIL Guide: From Beginner to Pro in 1 hour!, by Jonathan Bland
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ITIL used to be known as simply the Information Technology Infrastructure Library. Today, it pertains broadly to a group of measures under the umbrella category IT Service Management (ITSM). This category is about making the IT services aligned with business needs. Five major volumes constitute the published ITIL series with each volume tackling a different stage of ITSM. ITIL is the foundation of the ISO/IEWC 20000, the gold standard for managing IT service that was established by the International Service Management.
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- Sales Rank: #236940 in eBooks
- Published on: 2016-02-11
- Released on: 2016-02-11
- Format: Kindle eBook
Most helpful customer reviews
0 of 0 people found the following review helpful.
Informative and well-written
By Tomislav
This is definitely an interesting read on the IT Infrastructure Library. I was quite interested to see how things were working with ITIL and this book explained it very patiently and in detail. I personally really like the concept. I especially like how ITIL deals with meeting goals and keeping all the planned changes in check.
I recommend this book to anyone interested in ITIL or overall IT management, as it is a worthy read.
0 of 0 people found the following review helpful.
Price is right and good beginning overview of ITIL
By Sandra R. Proesch
Price is right and good beginning overview of ITIL which is what I'm sure it was intended to be. Would be helpful to someone just trying to find an appropriate framework for IT Service Management, but anyone looking for depth would need to search further.
0 of 0 people found the following review helpful.
This book will not make you a pro
By Bill
Not much to it. It is only 68 pages. It is a good high level overview, but if you seriously want to learn ITIL I recommend getting a more substantial book.
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